{"id":26986,"date":"2020-07-26T17:42:04","date_gmt":"2020-07-26T10:42:04","guid":{"rendered":"https:\/\/fff.com.vn\/?p=26986"},"modified":"2020-08-07T13:40:01","modified_gmt":"2020-08-07T06:40:01","slug":"bi-quyet-cham-soc-khach-hang-cu","status":"publish","type":"post","link":"https:\/\/fff.com.vn\/bi-quyet-cham-soc-khach-hang-cu\/","title":{"rendered":"B\u00ed quy\u1ebft ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u0169"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_17 counter-flat ez-toc-white\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\">M\u1ee5c l\u1ee5c<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class=\"ez-toc-list ez-toc-list-level-1\"><li class=\"ez-toc-page-1\"><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/fff.com.vn\/bi-quyet-cham-soc-khach-hang-cu\/#Quy_trinh_cham_soc_khach_hang_la_gi\" title=\"Quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec\">Quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec<\/a><\/li><li class=\"ez-toc-page-1\"><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/fff.com.vn\/bi-quyet-cham-soc-khach-hang-cu\/#Tai_sao_can_cham_soc_khach_hang\" title=\"T\u1ea1i sao c\u1ea7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \">T\u1ea1i sao c\u1ea7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng <\/a><\/li><li class=\"ez-toc-page-1\"><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/fff.com.vn\/bi-quyet-cham-soc-khach-hang-cu\/#Xac_dinh_dung_nhom_khach_hang\" title=\"X\u00e1c \u0111\u1ecbnh \u0111\u00fang nh\u00f3m kh\u00e1ch h\u00e0ng\">X\u00e1c \u0111\u1ecbnh \u0111\u00fang nh\u00f3m kh\u00e1ch h\u00e0ng<\/a><\/li><li class=\"ez-toc-page-1\"><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/fff.com.vn\/bi-quyet-cham-soc-khach-hang-cu\/#Thu_thap_lai_phan_hoi_cua_khach_hang\" title=\"Thu th\u1eadp l\u1ea1i ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng\u00a0\">Thu th\u1eadp l\u1ea1i ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng\u00a0<\/a><\/li><li class=\"ez-toc-page-1\"><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/fff.com.vn\/bi-quyet-cham-soc-khach-hang-cu\/#Duy_tri_viec_trao_doi_thong_tin_va_cung_cap_san_pham_moi\" title=\"Duy tr\u00ec vi\u1ec7c trao \u0111\u1ed5i th\u00f4ng tin v\u00e0 cung c\u1ea5p s\u1ea3n ph\u1ea9m m\u1edbi\">Duy tr\u00ec vi\u1ec7c trao \u0111\u1ed5i th\u00f4ng tin v\u00e0 cung c\u1ea5p s\u1ea3n ph\u1ea9m m\u1edbi<\/a><\/li><li class=\"ez-toc-page-1\"><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/fff.com.vn\/bi-quyet-cham-soc-khach-hang-cu\/#Ho_tro_cho_khach_hang_am_hieu_san_pham\" title=\"H\u1ed7 tr\u1ee3 cho kh\u00e1ch h\u00e0ng &amp; am hi\u1ec3u s\u1ea3n ph\u1ea9m\">H\u1ed7 tr\u1ee3 cho kh\u00e1ch h\u00e0ng &amp; am hi\u1ec3u s\u1ea3n ph\u1ea9m<\/a><\/li><\/ul><\/nav><\/div>\n\n<p><strong>M\u1ed9t quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau b\u00e1n t\u1ed1t s\u1ebd gi\u00fap b\u1ea1n c\u1ee7ng c\u1ed1 \u0111\u01b0\u1ee3c m\u1ed1i quan h\u1ec7 c\u1ee7a m\u00ecnh v\u1edbi kh\u00e1ch h\u00e0ng.<\/strong>\u00a0Gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 nh\u1eefng kh\u00fac m\u1eafc sau khi mua h\u00e0ng, \u0111\u1ea3m b\u1ea3o ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u00f3 nh\u1eefng tr\u1ea3i nghi\u1ec7m tuy\u1ec7t v\u1eddi nh\u1ea5t gi\u00fap doanh nghi\u1ec7p x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c t\u1eadp nh\u1eefng kh\u00e1ch h\u00e0ng trung th\u00e0nh.\u00a0<\/p>\n\n\n\n<h2><span class=\"ez-toc-section\" id=\"Quy_trinh_cham_soc_khach_hang_la_gi\"><\/span>Quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau b\u00e1n l\u00e0 c\u00e1c chu\u1ed7i c\u00e1c ho\u1ea1t \u0111\u1ed9ng \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh li\u00ean quan \u0111\u1ebfn s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5, qua \u0111\u00f3 \u0111\u1ea3m b\u1ea3o s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng trong vi\u1ec7c ti\u00eau d\u00f9ng. Quy tr\u00ecnh n\u00e0y c\u00f3 n\u1ed9i dung t\u01b0\u01a1ng \u0111\u1ed1i \u0111a d\u1ea1ng, t\u00f9y thu\u1ed9c v\u00e0o t\u1eebng s\u1ea3n ph\u1ea9m doanh nghi\u1ec7p cung c\u1ea5p. Ch\u00fang c\u00f3 th\u1ec3 bao g\u1ed3m h\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng, l\u1eafp \u0111\u1eb7t, ki\u1ec3m tra mi\u1ec5n ph\u00ed, b\u1ea3o h\u00e0nh, b\u1ea3o d\u01b0\u1ee1ng, duy tu v\u00e0 s\u1eeda ch\u1eefa s\u1ea3n ph\u1ea9m trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p tr\u1ee5c tr\u1eb7c, h\u1ecfng h\u00f3c.&nbsp;<\/p>\n\n\n\n<p>\u0110\u1ed1i v\u1edbi nhi\u1ec1u nh\u00e0 qu\u1ea3n l\u00fd chi\u1ebfn l\u01b0\u1ee3c, quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau b\u00e1n l\u00e0 m\u1ed9t th\u00e0nh t\u1ed1 thi\u1ebft y\u1ebfu c\u1ee7a b\u1ea5t k\u1ef3 s\u1ea3n ph\u1ea9m n\u00e0o. Th\u00e0nh t\u1ed1 n\u00e0y tuy t\u1ed3n t\u1ea1i v\u00f4 h\u00ecnh, nh\u01b0ng l\u1ea1i \u0111em l\u1ea1i gi\u00e1 tr\u1ecb to l\u1edbn cho doanh nghi\u1ec7p trong qu\u00e1 tr\u00ecnh ph\u00e1t tri\u1ec3n.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" width=\"980\" height=\"387\" src=\"https:\/\/fff.com.vn\/wp-content\/uploads\/2020\/07\/bi-kip-cham-soc-khach-hang-cu-1-1.png\" alt=\"\" class=\"wp-image-27002\" srcset=\"https:\/\/fff.com.vn\/wp-content\/uploads\/2020\/07\/bi-kip-cham-soc-khach-hang-cu-1-1.png 980w, https:\/\/fff.com.vn\/wp-content\/uploads\/2020\/07\/bi-kip-cham-soc-khach-hang-cu-1-1-480x190.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 980px, 100vw\" \/><\/figure><\/div>\n\n\n\n<h2><span class=\"ez-toc-section\" id=\"Tai_sao_can_cham_soc_khach_hang\"><\/span>T\u1ea1i sao c\u1ea7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>D\u1ecbch v\u1ee5 sau b\u00e1n h\u00e0ng \u0111\u00f3ng m\u1ed9t vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng v\u00e0 duy tr\u00ec kh\u00e1ch h\u00e0ng . N\u00f3 nh\u1edd \u0111\u00f3 m\u00e0 t\u1ea1o ra kh\u00e1ch h\u00e0ng trung th\u00e0nh.<\/p>\n\n\n\n<p>Kh\u00e1ch h\u00e0ng b\u1eaft \u0111\u1ea7u tin t\u01b0\u1edfng v\u00e0o th\u01b0\u01a1ng hi\u1ec7u v\u00e0 s\u1ebd t\u01b0\u01a1ng t\u00e1c v\u1edbi doanh nghi\u1ec7p trong m\u1ed9t th\u1eddi gian d\u00e0i h\u01a1n. H\u1ecd n\u00f3i t\u1ed1t v\u1ec1 c\u00f4ng ty v\u00e0 s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n<\/p>\n\n\n\n<p>M\u1ed7i nh\u00f3m kh\u00e1ch h\u00e0ng c\u0169 c\u1ee7a doanh nghi\u1ec7p \u0111\u01b0\u1ee3c t\u1ea1o ra b\u1eb1ng nh\u1eefng c\u00e1ch kh\u00e1c nhau, m\u1ed1i quan h\u1ec7 g\u1eafn k\u1ebft v\u1edbi doanh nghi\u1ec7p \u1edf m\u1ee9c \u0111\u1ed9 kh\u00e1c nhau\u2026. Do v\u1eady, v\u1edbi c\u00e1c nh\u00f3m kh\u00e1ch h\u00e0ng c\u0169 \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh, doanh nghi\u1ec7p s\u1ebd c\u1ea7n l\u1ef1a ch\u1ecdn nh\u1eefng nh\u00f3m c\u00f3 ti\u1ec1m n\u0103ng nh\u1ea5t \u0111\u1ec3 nh\u1eafm t\u1edbi.<\/p>\n\n\n\n<p>Kh\u00e1ch h\u00e0ng c\u0169 khi kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 ch\u0103m s\u00f3c k\u0129 l\u01b0\u1ee1ng s\u1ebd d\u1ec5 r\u1eddi b\u1ecf c\u00f4ng ty b\u1edfi nh\u1eefng l\u00fd do sau:<\/p>\n\n\n\n<ul><li>Kh\u00f4ng c\u1ea3m th\u1ea5y c\u1ea7n s\u1ea3n ph\u1ea9m.<\/li><li>Gi\u00e1 qu\u00e1 cao.<\/li><li>Kh\u00f4ng h\u00e0i l\u00f2ng.<\/li><li>B\u1ecb h\u1ea5p d\u1eabn b\u1edfi s\u1ea3n ph\u1ea9m c\u1ee7a \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" width=\"980\" height=\"387\" src=\"https:\/\/fff.com.vn\/wp-content\/uploads\/2020\/07\/bi-kip-cham-soc-khach-hang-cu-6-1.png\" alt=\"\" class=\"wp-image-27008\" srcset=\"https:\/\/fff.com.vn\/wp-content\/uploads\/2020\/07\/bi-kip-cham-soc-khach-hang-cu-6-1.png 980w, https:\/\/fff.com.vn\/wp-content\/uploads\/2020\/07\/bi-kip-cham-soc-khach-hang-cu-6-1-480x190.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 980px, 100vw\" \/><\/figure><\/div>\n\n\n\n<h2><span class=\"ez-toc-section\" id=\"Xac_dinh_dung_nhom_khach_hang\"><\/span>X\u00e1c \u0111\u1ecbnh \u0111\u00fang nh\u00f3m kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>C\u00f9ng thu\u1ed9c t\u1eadp kh\u00e1ch h\u00e0ng c\u0169 nh\u01b0ng m\u1ed7i nh\u00f3m kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c t\u1ea1o ra b\u1eb1ng nh\u1eefng c\u00e1ch kh\u00e1c nhau v\u00e0 \u0111ang \u1edf t\u00ecnh tr\u1ea1ng kh\u00e1c nhau. Do \u0111\u00f3, doanh nghi\u1ec7p c\u0169ng c\u1ea7n ph\u00e2n chia r\u00f5 t\u1eebng nh\u00f3m v\u1edbi nh\u1eefng m\u1ee5c ti\u00eau t\u0103ng tr\u01b0\u1edfng ph\u00f9 h\u1ee3p. \u0110\u1eb7c bi\u1ec7t, m\u1ed7i nh\u00f3m kh\u00e1ch h\u00e0ng c\u0169ng c\u1ea7n \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh m\u1ee9c \u0111\u1ed9 \u01b0u ti\u00ean kh\u00e1c nhau \u0111\u1ec3 nh\u1eafm t\u1edbi n\u1ebfu doanh nghi\u1ec7p mu\u1ed1n ti\u1ebft ki\u1ec7m ngu\u1ed3n l\u1ef1c m\u00e0 v\u1eabn thu v\u1ec1 \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 nh\u01b0 mong mu\u1ed1n.<\/p>\n\n\n\n<p>Doanh nghi\u1ec7p ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 ch\u1ee7 \u0111\u1ed9ng \u0111\u01b0a ra nh\u1eefng l\u1eddi m\u1eddi kh\u00e1ch h\u00e0ng tr\u1edf th\u00e0nh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft, ho\u1eb7c \u0111\u1ed1i t\u00e1c chi\u1ebfn l\u01b0\u1ee3c (n\u1ebfu l\u00e0 c\u00e1c c\u00f4ng ty). \u0110i\u1ec1u ch\u1eafc ch\u1eafn l\u00e0 ph\u1ea7n l\u1edbn\u00a0kh\u00e1ch h\u00e0ng c\u0169 \u0111\u1ec1u s\u1ebd ph\u1ea3n \u1ee9ng t\u00edch c\u1ef1c v\u1edbi nh\u1eefng \u0111\u1ec1 ngh\u1ecb n\u00e0y. Sau khi nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng l\u1eddi \u0111\u1ed3ng thu\u1eadn, h\u00e3y ti\u1ebfp t\u1ee5c l\u00e0m h\u00e0i l\u00f2ng nh\u1eefng kh\u00e1ch h\u00e0ng n\u00e0y b\u1eb1ng nh\u1eefng ch\u01b0\u01a1ng tr\u00ecnh \u0111\u1eb7c bi\u1ec7t nh\u1ea5t doanh nghi\u1ec7p c\u00f3, th\u1eadm ch\u00ed doanh nghi\u1ec7p c\u00f2n c\u00f3 th\u1ec3 t\u1ea1o ra nh\u1eefng ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i ri\u00eang cho t\u1eebng kh\u00e1ch h\u00e0ng, n\u1ebfu nh\u1eadn th\u1ea5y m\u1ee9c \u0111\u1ed9 ti\u1ec1m n\u0103ng \u0111\u1ee7 l\u1edbn. L\u01b0u \u00fd r\u1eb1ng nh\u1eefng c\u00e1ch ti\u1ebfp c\u1eadn y\u1ebfu \u1edbt b\u1eb1ng nh\u1eefng ch\u01b0\u01a1ng tr\u00ecnh qu\u00e1 b\u00ecnh th\u01b0\u1eddng s\u1ebd kh\u00f4ng thu h\u00fat \u0111\u01b0\u1ee3c s\u1ef1 ch\u00fa \u00fd c\u1ee7a kh\u00e1ch h\u00e0ng. <\/p>\n\n\n\n<h2><span class=\"ez-toc-section\" id=\"Thu_thap_lai_phan_hoi_cua_khach_hang\"><\/span>Thu th\u1eadp l\u1ea1i ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng\u00a0<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Ch\u1ee7 \u0111\u1ed9ng li\u00ean l\u1ea1c l\u1ea1i \u0111\u1ec3 kh\u1ea3o s\u00e1t v\u1ec1 tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi s\u1ea3n ph\u1ea9m b\u1ea1n \u0111ang cung c\u1ea5p c\u0169ng l\u00e0 m\u1ed9t b\u01b0\u1edbc kh\u00f4ng th\u1ec3 thi\u1ebfu trong quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau mua. Ho\u1ea1t \u0111\u1ed9ng n\u00e0y ho\u00e0n to\u00e0n kh\u00f4ng mang t\u00ednh ch\u1ea5t th\u01b0\u01a1ng m\u1ea1i, qu\u1ea3ng c\u00e1o, m\u00e0 ch\u1ec9 \u0111\u00f3ng vai tr\u00f2 nh\u01b0 m\u1ed9t c\u1eed ch\u1ec9 th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m chu \u0111\u00e1o c\u1ee7a nh\u00e3n h\u00e0ng t\u1edbi ng\u01b0\u1eddi ti\u00eau d\u00f9ng.<\/p>\n\n\n\n<p>T\u00f9y v\u00e0o y\u00eau c\u1ea7u s\u1ea3n ph\u1ea9m m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 li\u00ean l\u1ea1c l\u1ea1i v\u1edbi kh\u00e1ch h\u00e0ng theo th\u1eddi gian kh\u00e1c nhau. V\u00ed d\u1ee5 nh\u01b0 h\u00e0ng h\u00f3a thi\u1ebft y\u1ebfu s\u1eed d\u1ee5ng h\u1eb1ng ng\u00e0y b\u1ea1n c\u00f3 th\u1ec3 g\u1ecdi ngay cho kh\u00e1ch h\u00e0ng sau khi b\u00e1n xem h\u1ecd c\u00f3 th\u1eafc m\u1eafc hay g\u1eb7p v\u1ea5n \u0111\u1ec1 g\u00ec v\u1edbi s\u1ea3n ph\u1ea9m c\u1ee7a c\u00f4ng ty kh\u00f4ng \u0111\u1ec3 c\u00f3 nh\u1eefng h\u01b0\u1edbng d\u1eabn c\u1ea7n thi\u1ebft.<\/p>\n\n\n\n<p>N\u1ebfu l\u00e0 m\u1ed9t s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5, ho\u1eb7c c\u00f4ng ngh\u1ec7 (c\u1ea7n th\u1eddi gian l\u00e2u \u0111\u1ec3 tr\u1ea3i nghi\u1ec7m),&#8230;b\u1ea1n c\u00f3 th\u1ec3 li\u00ean l\u1ea1c l\u1ea1i cho h\u1ecd sau m\u1ed9t t\u1edbi hai th\u00e1ng \u0111\u1ec3 h\u1ecfi th\u0103m v\u00e0 ghi nh\u1eadn ph\u1ea3n h\u1ed3i, kh\u00f3 kh\u0103n khi tr\u1ea3i nghi\u1ec7m.<\/p>\n\n\n\n<p>\u00dd ki\u1ebfn ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 ngu\u1ed3n d\u1eef li\u1ec7u quan tr\u1ecdng gi\u00fap doanh nghi\u1ec7p \u0111i\u1ec1u tra m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u0169ng nh\u01b0 nguy\u1ec7n v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 ho\u00e0n thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh.\u00a0<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"952\" height=\"376\" src=\"https:\/\/fff.com.vn\/wp-content\/uploads\/2020\/07\/bi-kip-cham-soc-khach-hang-cu-7-1-952x376.png\" alt=\"\" class=\"wp-image-27011\" srcset=\"https:\/\/fff.com.vn\/wp-content\/uploads\/2020\/07\/bi-kip-cham-soc-khach-hang-cu-7-1-952x376.png 952w, https:\/\/fff.com.vn\/wp-content\/uploads\/2020\/07\/bi-kip-cham-soc-khach-hang-cu-7-1-480x190.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 952px, 100vw\" \/><\/figure><\/div>\n\n\n\n<h2><span class=\"ez-toc-section\" id=\"Duy_tri_viec_trao_doi_thong_tin_va_cung_cap_san_pham_moi\"><\/span>Duy tr\u00ec vi\u1ec7c trao \u0111\u1ed5i th\u00f4ng tin v\u00e0 cung c\u1ea5p s\u1ea3n ph\u1ea9m m\u1edbi<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Nhi\u1ec1u nghi\u00ean c\u1ee9u cho th\u1ea5y r\u1eb1ng: R\u1ea5t nhi\u1ec1u kh\u00e1ch h\u00e0ng c\u0169 kh\u00f4ng tr\u1edf th\u00e0nh kh\u00e1ch h\u00e0ng trung th\u00e0nh c\u1ee7a m\u1ed9t c\u00f4ng ty do kh\u00f4ng c\u00f3 s\u1ef1 li\u00ean h\u1ec7 v\u00e0 t\u01b0\u01a1ng t\u00e1c qua l\u1ea1i hai b\u00ean.<br>\u00a0<br>Ngay \u0111\u1ebfn nh\u1eefng kh\u00e1ch h\u00e0ng trung th\u00e0nh nh\u1ea5t c\u0169ng kh\u00f4ng nh\u1edb h\u1ebft nh\u1eefng s\u1ea3n ph\u1ea9m c\u00f4ng ty c\u00f3 b\u00e1n. Th\u01b0\u1eddng xuy\u00ean nh\u1eafc nh\u1edf h\u1ecd v\u1ec1 nh\u1eefng s\u1ea3n ph\u1ea9m h\u1ea5p d\u1eabn kh\u00e1c, c\u1ed9ng th\u00eam nh\u1eefng th\u00f4ng tin h\u1eefu \u00edch v\u1ec1 nh\u1eefng s\u1ea3n ph\u1ea9m s\u1eafp ra m\u1eaft v\u00e0 l\u1ee3i \u00edch thi\u1ebft th\u1ef1c c\u1ee7a ch\u00fang \u0111\u1ed1i v\u1edbi cu\u1ed9c s\u1ed1ng c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110\u00e2y l\u00e0 m\u1ed9t trong nh\u1eefng c\u00e1ch upsell v\u1eeba hi\u1ec7u qu\u1ea3, l\u1ea1i v\u1eeba kh\u00e9o l\u00e9o, khi\u1ebfn kh\u00e1ch h\u00e0ng th\u1ea5y kh\u00f4ng m\u1ea5y kh\u00f3 ch\u1ecbu m\u00e0 c\u00f2n th\u00edch th\u00fa khi nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng tin c\u1ee7a c\u00f4ng ty g\u1eedi t\u1edbi.<\/p>\n\n\n\n<h2><span class=\"ez-toc-section\" id=\"Ho_tro_cho_khach_hang_am_hieu_san_pham\"><\/span>H\u1ed7 tr\u1ee3 cho kh\u00e1ch h\u00e0ng &amp; am hi\u1ec3u s\u1ea3n ph\u1ea9m<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Kh\u00e1ch h\u00e0ng hi\u1ebfm khi l\u00e0 ng\u01b0\u1eddi ch\u1ee7 \u0111\u1ed9ng li\u00ean l\u1ea1c l\u1ea1i v\u1edbi doanh nghi\u1ec7p, ch\u1ec9 tr\u1eeb tr\u01b0\u1eddng h\u1ee3p h\u1ecd g\u1eb7p v\u1ea5n \u0111\u1ec1 trong vi\u1ec7c s\u1eed d\u1ee5ng v\u00e0 tr\u1ea3i nghi\u1ec7m s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5. T\u00e2m l\u00fd chung c\u1ee7a h\u1ecd trong t\u00ecnh hu\u1ed1ng n\u00e0y l\u00e0 c\u1ea7n \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 nhanh ch\u00f3ng v\u00e0 c\u1ee5 th\u1ec3 nh\u1ea5t. N\u1ebfu b\u1ea1n kh\u00f4ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c nhu c\u1ea7u n\u00e0y, nhi\u1ec1u kh\u1ea3 n\u0103ng kh\u00e1ch h\u00e0ng s\u1ebd t\u1ee9c gi\u1eadn v\u00e0 m\u1ea5t l\u00f2ng tin v\u00e0o th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n.\u00a0<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" width=\"980\" height=\"387\" src=\"https:\/\/fff.com.vn\/wp-content\/uploads\/2020\/07\/bi-kip-cham-soc-khach-hang-cu-3.png\" alt=\"\" class=\"wp-image-27004\" srcset=\"https:\/\/fff.com.vn\/wp-content\/uploads\/2020\/07\/bi-kip-cham-soc-khach-hang-cu-3.png 980w, https:\/\/fff.com.vn\/wp-content\/uploads\/2020\/07\/bi-kip-cham-soc-khach-hang-cu-3-480x190.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 980px, 100vw\" \/><\/figure><\/div>\n\n\n\n<p>\u0110\u1ec3 x\u00e2y d\u1ef1ng m\u1ed9t m\u1ed1i quan h\u1ec7 t\u00edch c\u1ef1c v\u1edbi kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ch\u1ee9ng minh \u0111\u01b0\u1ee3c n\u0103ng l\u1ef1c, ki\u1ebfn th\u1ee9c trong ng\u00e0nh c\u1ee7a b\u1ea1n. H\u00e3y tr\u1edf th\u00e0nh m\u1ed9t nh\u00e0 t\u01b0 v\u1ea5n, \u0111\u01b0a ra l\u1eddi khuy\u00ean h\u1eefu \u00edch cho kh\u00e1ch h\u00e0ng. B\u00ean c\u1ea1nh \u0111\u00f3, h\u00e3y c\u00f3 nh\u1eefng cu\u1ed9c g\u1ecdi l\u1ecbch s\u1ef1 cho kh\u00e1ch h\u00e0ng \u0111\u1ec3 th\u00f4ng b\u00e1o v\u1ec1 nh\u1eefng thay \u0111\u1ed5i d\u1ecbch v\u1ee5 ho\u1eb7c c\u1eadp nh\u1eadt nh\u1eefng g\u00ec \u0111ang x\u1ea3y ra trong doanh nghi\u1ec7p c\u1ee7a b\u1ea1n<\/p>\n\n\n\n<h3><em>G\u1eedi qu\u00e0 b\u1ea5t ng\u1edd l\u00e0 c\u00e1ch l\u00e0m hi\u1ec7u qu\u1ea3 \u0111\u1ec3 kh\u00e1ch h\u00e0ng lu\u00f4n nh\u1edb \u0111\u1ebfn doanh nghi\u1ec7p<\/em><\/h3>\n\n\n\n<ul><li>&nbsp;N\u1ebfu b\u1ea1n \u0111ang b\u00e1n m\u1ed9t s\u1ea3n ph\u1ea9m \u0111i\u1ec7n t\u1eed, v\u00ed d\u1ee5 m\u1ed9t ebook, h\u00e3y \u0111\u01b0a qu\u1ea3ng c\u00e1o cho s\u1ea3n ph\u1ea9m back-end c\u1ee7a b\u1ea1n v\u00e0o trong \u0111\u00f3.<\/li><li>Cung c\u1ea5p cho kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n m\u1ed9t website th\u00e0nh vi\u00ean mi\u1ec5n ph\u00ed \u201d Ch\u1ec9 d\u00e0nh cho Kh\u00e1ch h\u00e0ng\u201d. B\u1ea1n c\u00f3 th\u1ec3 bao g\u1ed3m qu\u1ea3ng c\u00e1o cho s\u1ea3n ph\u1ea9m back-end c\u1ee7a b\u1ea1n m\u1ed9t n\u01a1i n\u00e0o \u0111\u00f3 b\u00ean trong c\u00e1c trang web ri\u00eang \u0111\u00f3.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" width=\"980\" height=\"387\" src=\"https:\/\/fff.com.vn\/wp-content\/uploads\/2020\/07\/bi-kip-cham-soc-khach-hang-cu-4-1.png\" alt=\"\" class=\"wp-image-27006\" srcset=\"https:\/\/fff.com.vn\/wp-content\/uploads\/2020\/07\/bi-kip-cham-soc-khach-hang-cu-4-1.png 980w, https:\/\/fff.com.vn\/wp-content\/uploads\/2020\/07\/bi-kip-cham-soc-khach-hang-cu-4-1-480x190.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 980px, 100vw\" \/><\/figure><\/div>\n\n\n\n<p>Hy v\u1ecdng qua b\u00e0i vi\u1ebft b\u1ea1n bi\u1ebft th\u00eam c\u00e1ch gi\u1eef kh\u00e1ch h\u00e0ng c\u0169, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n hi\u1ec7u qu\u1ea3 . \u0110\u1ecdc th\u00eam b\u00e0i vi\u1ebft <a href=\"https:\/\/fff.com.vn\/chot-sale-online-thanh-cong-voi-6-ky-nang\/\">Ch\u1ed1t sale online th\u00e0nh c\u00f4ng v\u1edbi 6 k\u1ef9 n\u0103ng<\/a><\/p>\n\n\n\n<p>N\u1ebfu b\u1ea1n g\u1eb7p kh\u00f3 kh\u0103n trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng nh\u1eefng c\u00f4ng c\u1ee5 c\u1ee7a FFF v\u00e0 c\u1ea7n tr\u1ee3 gi\u00fap th\u00ec h\u00e3y li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i qua hotline\u00a0<strong>0901 47 48 46<\/strong>\u00a0ho\u1eb7c qua\u00a0<a href=\"https:\/\/www.facebook.com\/fff.com.vn\/\">fanpage c\u1ee7a 3F<\/a>. Ngo\u00e0i ra, h\u00e3y tham gia\u00a0<a href=\"https:\/\/www.facebook.com\/fff.com.vn\/\">C\u1ed9ng \u0111\u1ed3ng Google AdWords Vi\u1ec7t Nam<\/a>\u00a0\u0111\u1ec3 bi\u1ebft th\u00eam c\u00e1c th\u00f4ng tin b\u1ed5 \u00edch kh\u00e1c t\u1eeb c\u00e1c th\u00e0nh vi\u00ean trong c\u1ed9ng \u0111\u1ed3ng nh\u00e9!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>M\u1ee5c l\u1ee5c Quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ecT\u1ea1i sao c\u1ea7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng X\u00e1c \u0111\u1ecbnh \u0111\u00fang nh\u00f3m kh\u00e1ch h\u00e0ngThu th\u1eadp l\u1ea1i ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng\u00a0Duy tr\u00ec vi\u1ec7c trao \u0111\u1ed5i th\u00f4ng tin v\u00e0 cung c\u1ea5p s\u1ea3n ph\u1ea9m m\u1edbiH\u1ed7 tr\u1ee3 cho kh\u00e1ch h\u00e0ng &amp; am hi\u1ec3u s\u1ea3n ph\u1ea9m M\u1ed9t quy tr\u00ecnh ch\u0103m s\u00f3c [&hellip;]<\/p>\n","protected":false},"author":710,"featured_media":27000,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":""},"categories":[803,134],"tags":[244,1112,232],"_links":{"self":[{"href":"https:\/\/fff.com.vn\/wp-json\/wp\/v2\/posts\/26986"}],"collection":[{"href":"https:\/\/fff.com.vn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fff.com.vn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fff.com.vn\/wp-json\/wp\/v2\/users\/710"}],"replies":[{"embeddable":true,"href":"https:\/\/fff.com.vn\/wp-json\/wp\/v2\/comments?post=26986"}],"version-history":[{"count":0,"href":"https:\/\/fff.com.vn\/wp-json\/wp\/v2\/posts\/26986\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fff.com.vn\/wp-json\/wp\/v2\/media\/27000"}],"wp:attachment":[{"href":"https:\/\/fff.com.vn\/wp-json\/wp\/v2\/media?parent=26986"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fff.com.vn\/wp-json\/wp\/v2\/categories?post=26986"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fff.com.vn\/wp-json\/wp\/v2\/tags?post=26986"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}