5. T\u0103ng hi\u1ec7u qu\u1ea3 v\u1edbi m\u1ee9c chi ph\u00ed h\u1ee3p l\u00fd<\/a><\/li><\/ul><\/nav><\/div>\nN\u0103m 2018 \u0111\u01b0\u1ee3c xem l\u00e0 kh\u1edfi \u0111\u1ea7u c\u1ee7a k\u1ef7 nguy\u00ean 4.0, v\u1edbi nh\u1eefng b\u01b0\u1edbc \u0111\u1ed9t ph\u00e1 v\u1ec1 c\u00f4ng ngh\u1ec7, \u0111\u1eb7c bi\u1ec7t trong l\u0129nh v\u1ef1c Marketing online. M\u1ed9t trong nh\u1eefng c\u00f4ng ngh\u1ec7 n\u1ed5i b\u1eadt ph\u1ea3i k\u1ec3 \u0111\u1ebfn l\u00e0 vi\u1ec7c t\u1ea1o ra Chatbot. V\u1edbi tr\u00ed th\u00f4ng minh nh\u00e2n t\u1ea1o \u0111\u01b0\u1ee3c l\u1eadp tr\u00ecnh s\u1eb5n, chatbot \u0111\u00e3 gi\u00fap t\u0103ng hi\u1ec7u qu\u1ea3 ng\u01b0\u1eddi d\u00f9ng t\u01b0\u01a1ng t\u00e1c tr\u00ean website v\u00e0 h\u1ed7 tr\u1ee3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n r\u1ea5t nhi\u1ec1u, so v\u1edbi c\u00e1ch s\u1eed d\u1ee5ng nh\u00e2n vi\u00ean chat tr\u1ef1c ti\u1ebfp nh\u01b0 tr\u01b0\u1edbc. <\/span><\/p>\nC\u00f4ng c\u1ee5 Live chat c\u1ee7a 3F ch\u00ednh l\u00e0 1 trong nh\u1eefng c\u00f4ng c\u1ee5 s\u1eed d\u1ee5ng chatbot t\u1ef1 \u0111\u1ed9ng nh\u01b0 v\u1eady. Chatbot \u0111\u01b0\u1ee3c l\u1eadp tr\u00ecnh d\u1ef1a tr\u00ean n\u1ec1n t\u1ea3ng AI v\u00e0 ho\u1ea1t \u0111\u1ed9ng t\u1eeb c\u00e1c k\u1ecbch b\u1ea3n do ch\u00ednh b\u1ea1n t\u1ef1 t\u1ea1o ra. B\u00e2y gi\u1edd ch\u00fang ta c\u00f9ng t\u00ecm hi\u1ec3u xem nh\u1eefng \u201cch\u00fa chatbot\u201d n\u00e0y c\u00f3 th\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c g\u00ec nh\u00e9.<\/span><\/p>\n<\/span>1. T\u1ef1 \u0111\u1ed9ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng 24\/7<\/span><\/span><\/h2>\nV\u00ec l\u00e0 robot n\u00ean Chatbot kh\u00f4ng \u0103n ng\u1ee7 nh\u01b0 con ng\u01b0\u1eddi, n\u00f3 s\u1ebd lu\u00f4n c\u00f3 m\u1eb7t m\u1ecdi l\u00fac kh\u00e1ch h\u00e0ng c\u1ea7n, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n b\u1ea5t k\u1ec3 ng\u00e0y \u0111\u00eam. Chatbot ch\u00ednh l\u00e0 c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 t\u00edch c\u1ef1c, gi\u00fap n\u00e2ng cao tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng cho website c\u1ee7a b\u1ea1n, c\u0169ng nh\u01b0 cho ch\u00ednh s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 hay th\u01b0\u01a1ng hi\u1ec7u b\u1ea1n \u0111ang qu\u1ea3ng c\u00e1o.<\/span><\/p>\n<\/p>\n
<\/span>2. X\u1eed l\u00fd y\u00eau c\u1ea7u c\u1ee7a nhi\u1ec1u kh\u00e1ch h\u00e0ng c\u00f9ng m\u1ed9t l\u00fac<\/span><\/span><\/h2>\nB\u01b0\u1edbc ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng lu\u00f4n l\u00e0 b\u01b0\u1edbc quan tr\u1ecdng nh\u1ea5t \u0111\u1ec3 ch\u1ed1t sale. M\u1ed9t nh\u00e2n vi\u00ean sale c\u00f3 th\u1ec3 ch\u0103m s\u00f3c r\u1ea5t nhi\u1ec1u kh\u00e1ch h\u00e0ng, nh\u01b0ng s\u1ebd gi\u1ea3m hi\u1ec7u qu\u1ea3 ch\u1ed1t sale, n\u1ebfu \u0111\u1ec3 m\u1ed9t nh\u00e2n vi\u00ean chat v\u1edbi qu\u00e1 nhi\u1ec1u kh\u00e1ch h\u00e0ng t\u1ea1i m\u1ed9t th\u1eddi \u0111i\u1ec3m. S\u1eed d\u1ee5ng chatbot, gi\u00fap b\u1ea1n x\u1eed l\u00fd nhi\u1ec1u kh\u00e1ch h\u00e0ng c\u00f9ng l\u00fac m\u00e0 kh\u00f4ng g\u1eb7p b\u1ea5t k\u1ef3 sai s\u00f3t n\u00e0o, \u0111\u1ed3ng th\u1eddi t\u0103ng hi\u1ec7u qu\u1ea3 x\u1eed l\u00fd th\u00f4ng tin, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng cho c\u1eeda h\u00e0ng online c\u1ee7a b\u1ea1n.<\/span><\/p>\n<\/p>\n
<\/span>3. C\u00e1 nh\u00e2n h\u00f3a t\u1eebng kh\u00e1ch h\u00e0ng<\/span><\/span><\/h2>\nN\u1ebfu email cho ph\u00e9p b\u1ea1n c\u00e1 nh\u00e2n h\u00f3a t\u00ean, th\u00ec chatbot c\u00f2n l\u00e0m \u0111\u01b0\u1ee3c h\u01a1n th\u1ebf n\u1eefa. Chatbot s\u1ebd gi\u00fap b\u1ea1n ch\u0103m s\u00f3c v\u00e0 \u0111\u01b0a ra nh\u1eefng g\u1ee3i \u00fd h\u1ee3p l\u00fd cho t\u1eebng kh\u00e1ch h\u00e0ng kh\u00e1c nhau. N\u1ebfu email ch\u1ec9 c\u00f3 t\u1ef7 l\u1ec7 m\u1edf r\u01a1i v\u00e0o 30% th\u00ec chatbot c\u00f3 t\u1ef7 l\u1ec7 xem l\u00ean t\u1edbi 90%. Chatbot t\u1ea1o cho kh\u00e1ch h\u00e0ng c\u1ea3m gi\u00e1c nh\u01b0 c\u00f3 m\u1ed9t nh\u00e2n vi\u00ean lu\u00f4n ch\u0103m s\u00f3c cho h\u1ecd.<\/span><\/p>\n<\/p>\n